Terms
Terms
Effective November 11, 2026.
For questions, cancellations, or concerns, contact hello@asknorthblack.com.
Quotes and approval
Your initial request review is free and does not commit you to purchase anything.
Before paid work begins, North Black provides a written quote describing the work, deliverables, price, timing, and payment arrangements. Work begins only after your written approval. Any paid preliminary research, changes to the agreed work, or outside expenses require separate written approval.
Payment
Payment timing, deposits, and any milestones are specified in your approved quote. Submitting a request does not authorize a charge.
Your responsibilities
Provide accurate information to the best of your knowledge, identify relevant deadlines, and share only information you have permission to provide.
You remain responsible for your decisions, filings, purchases, and communications unless a written agreement authorizes North Black to take a specific action on your behalf.
Service limits and results
North Black provides research, organization, practical analysis, planning, and related assistance. We do not provide licensed legal, medical, investment, or other regulated professional services.
We use reasonable care and keep you informed of progress and material delays. Completion means delivering the agreed work. We cannot guarantee refunds, savings, approvals, or outcomes controlled by others.
Cancellation and refunds
You may cancel by email. You are responsible for authorized work already completed and previously approved outside costs that cannot be recovered. Any unused advance payment will be refunded.
If North Black ends an engagement, we will provide completed deliverables and refund any unearned advance payment. These terms do not limit applicable consumer rights.
Privacy
We handle your information as described in our Privacy Policy.
Concerns and applicable law
Please contact us first so we can try to resolve a concern. Tennessee law applies to the extent permitted by law, without removing mandatory consumer protections where you live. These terms do not require arbitration or prevent access to small-claims court.
Updates will be posted with a revised effective date. Changes do not alter work already approved under an earlier quote.